Help

You can return or exchange any eligible item within 14 days of delivery.

• Items must be unused, in original condition, and in original packaging

• Sale items, perishable goods, and custom products are non-returnable
  
  
  

• Email us at support@petparcel.com.au with your order number

• Let us know if you want a return or exchange

• We’ll provide a return shipping label (if applicable) and instructions

Need a different size, flavor, or type? We’re happy to help!

• Exchange shipping is free for your first exchange per order

• Subject to availability — we’ll confirm your preferred replacement via email

Once we receive your return and inspect the item:

• Refunds will be issued to your original payment method within 3–5 business days

• You’ll receive an email once your refund is processed

Oh no! If something arrived damaged or incorrect, we’ll make it right ASAP.

• Snap a photo and email us at support@yourstore.com

• We’ll send a replacement or refund immediately — no need to return the damaged item