Help

We make delivery safe, fast, and pet-approved.

• Your pet’s happiness (and tail wag) shouldn’t have to wait. We work hard to get your products to your doorstep as quickly, affordably, and safely as possible.

Estimated Delivery Timeframes:

• Metro Areas – 2 to 4 business days

• Regional Areas – 3 to 6 business days

• Rural & Remote – 5 to 8 business days (may vary)

• Orders are dispatched within 1 business day of confirmation.
  
  
  

Flat-Rate & Free Shipping:

• Free shipping on all orders over $49 (Australia-wide)

• Flat shipping rate: $5.99 for all other orders

• You'll see your final shipping cost at checkout based on your order total.
  
  

Currently, we deliver to:

• All states & territories within Australia.

• We do not currently ship internationally

• Live outside of Australia? Contact us and we’ll see what we can do!
  
  

Once your order is packed and shipped:

• You’ll receive a tracking number via email

• You can track your package in real-time through our shipping partner

• Need help with your tracking? Contact Us
  
  

Items like food, treats, and grooming products are safely packed for freshness

• All fragile items are shipped with extra protection

• Packages are pet-safe and eco-friendly whenever possible
  
  

Delivery FAQs

Q: Can I change my delivery address after ordering?

A: Yes — if your order hasn’t shipped yet. Contact us ASAP.

Q: Do you deliver on weekends?

A: Currently, deliveries occur Monday–Friday only.